Frequently Asked Questions
1. How long is the shipping time?
We process orders in 1 to 2 business days. The transit time is usually 6 to 8 business days.
The total estimated delivery time is 7 to 10 business days from the purchase.
2. Do you give free shipping?
Yes. We give free shipping on all orders.
3. Can I return a product or exchange a product?
Yes. You can return an unused product with no damage in 30 days from the delivery date.
We also accept exchanges.
Read our return policy and refund policy for the full information.
4. Who pays for the return shipping?
You pay the return shipping costs. But we pay these costs if the product has a defect, has damage, or is incorrect.
5. How do I start a return?
Send an email to support@kevorra.com with your order number.
We then send you full instructions and an approved return address.
6. How long is the refund time?
We send the refund in 7 days after we get your returned product and examine it.
We send the money to your initial payment method.
7. Which payment methods do you accept?
We accept these payment methods:
- Visa, Mastercard, American Express
- PayPal
- Shop Pay
- Google Pay
- Apple Pay
- UnionPay
8. Is my payment information safe?
Yes. A safe 128-bit SSL encrypted system processes all transactions.
We do not keep your card details on our servers.
Contact Information
Store Name: Kevorra
Address:
Schultz gate 6
0365 Oslo
Norway
This address is for administrative correspondence and authorized returns only. We do not have a physical retail location.
Email: support@kevorra.com
Phone: +47 901 73 754
Customer Support
Business Hours:
Monday to Friday: 09:00 – 17:00 (GMT+1)
Response Hours:
We answer in 24 hours on business days.