Shipping policy

At Kevorra, we give an excellent shopping experience to our customers.

Our procedure is smooth and clear from the start to the end. We give free shipping on all orders in all countries.

Order cut-off time

The order cut-off time is 17:00 (GMT+1).

We process an order after this time on the next business day. This can add one day to the estimated delivery time.

Order handling time

We process all orders in 1 to 2 business days. Business days are Monday to Friday.

After we process your order, we send it with one of our reliable local carriers.

Transit time

The transit time is 6 to 10 business days. Business days are Monday to Friday.

Delivery times

These are the estimated delivery times:

Europe: 6 to 10 business days (Monday to Friday)
The United Kingdom: 6 to 10 business days (Monday to Friday)
The United States: 6 to 10 business days (Monday to Friday)
Australia: 6 to 10 business days (Monday to Friday)
Canada: 6 to 10 business days (Monday to Friday)
Spain: 6 to 10 business days (Monday to Friday)
France: 6 to 10 business days (Monday to Friday)

The total shipping time is 7 to 12 business days.

Shipping costs

Free shipping. We give free shipping on all orders. There is no minimum order value.

Delivery problems

Contact our customer service staff if you have a problem with your delivery. Examples are a delay or a lost package.

We help you and make sure that your order arrives safely and quickly.

If a package is lost, or if a courier problem prevents the delivery, contact us. We then send a replacement at no more cost.

Send an email to support@kevorra.com

How to track your order

After we send your order, you get an email notification with a tracking number. Use the tracking link in the email to see the progress of your package.

The tracking information can need 1 to 2 business days to change after the shipment. Short delays are normal.

Pickup point and missed deliveries

When a carrier delivers a package to a pickup point, we pay all of the delivery costs.

If you do not collect a package, the carrier returns it to us. We can then subtract a handling cost of €25 from your refund. This cost pays for the return shipping.