Refund policy

At Kevorra, we want you to feel confident when you shop with us. If your order does not satisfy you, we give a simple and clear return procedure and refund procedure.

This policy applies to orders in all countries.

Key information

Return period: 30 days from the delivery date
Refund processing time: in 7 business days after we approve the return
Restocking costs: none
Return shipping costs: you pay, but not if the product has a defect, has damage, or is incorrect
Exchanges: we accept exchanges

Return eligibility

You can return a product in 30 days from the delivery date if all of these conditions are true:

You did not use the product, and the product is in its initial condition.
You return all initial packaging, accessories, tags and documents.
You pack the product safely to prevent damage during the return shipment.

We do not refund the initial shipping costs.

Defective, damaged or incorrect products

If your order arrives with damage, with a defect, or as a different product, contact us immediately. Send an email to support@kevorra.com with this information:

Your order number
A description of the problem
Clear photographs of the product and of the packaging

In these conditions, Kevorra pays all of the return shipping cost. We then give you one of these options:

A replacement product
A full refund

For a shipping damage claim, tell us in 48 hours from the delivery.

Returns if you change your decision

You can also return a product for one of these reasons:

You ordered the incorrect product.
The size is not correct.
You have a different personal preference.
You do not want the product.

You can return the product in 30 days if it obeys the return conditions above.

For these returns, you pay the return shipping cost.

Exchanges

Do you need a different size, a different colour or a different product?

If you do not get a product

If your package does not arrive, contact us at support@kevorra.com We then examine the shipment with the carrier.

If the carrier confirms that the package is lost, we give you one of these options:

A replacement shipment
A full refund

How to start a return

Contact us. Send an email to support@kevorra.com with your order number and the reason for the return.
Get the return authorization. We send you an approved return address and full return instructions.
Pack your product safely. Include all accessories, tags, manuals and initial packaging.
Send the return. Use a reliable shipping carrier and obey the instructions that we gave you.

Important: we must authorize a return before you send it. Our business address is not a public collection point.